Swish refunds having delayed status

Incident Report for Mondido

Resolved

This incident has been resolved.

Posted Jul 05, 2024 - 08:00 UTC

Monitoring

A fix for the Swish refund issue has been deployed to production and we are monitoring the result.

Posted Jul 03, 2024 - 10:02 UTC

Update

A fix is being tested and pending production go-live.

Posted Jul 01, 2024 - 19:46 UTC

Identified

The issue has been identified. All refunds are coming through but their status are currently not reflected in Mondido or Shopify admin.

Posted Jun 28, 2024 - 11:15 UTC

Investigating

We are currently investigating why some Swish refunds are not listed as refunded.

Posted Jun 28, 2024 - 08:54 UTC

This incident affected: Payment Methods (Swish).